Our Commitment to Your Privacy

At Ramenova, we respect your privacy and are committed to safeguarding your personal information. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your data is handled responsibly and securely.

This policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, or engage with our services.

Information We Collect

We may collect personal information when you interact with us, such as when you:

• Make an order, booking, or enquiry

• Subscribe to our mailing list or promotions

• Contact us via phone, email, or contact form

• Leave feedback or reviews

• Engage with us on social media

The information we collect may include:

• Your name and contact details (email, phone)

• Delivery or billing address

• Order and payment details (via secure third-party processors)

• Feedback, preferences, and communication history

We may also collect non-personal data such as device type, browser, and site activity for analytics and performance improvement.

How We Use Your Information

Your information is used to:

• Process orders, bookings, and payments

• Communicate with you regarding enquiries or orders

• Provide updates, promotions, or service information (if you’ve opted in)

• Improve website experience and service delivery

• Meet our legal and regulatory obligations

You can unsubscribe from marketing communications at any time.

How We Store and Protect Your Information

We store personal data securely and take reasonable steps to protect it from unauthorised access, misuse, or disclosure. Your data may be stored in Australia or via secure cloud providers.

We retain information only for as long as necessary to fulfil business or legal purposes.

Sharing Information with Third Parties

We may share information with trusted partners who help us operate, such as:

• Delivery services (Uber Eats, DoorDash)

• Payment gateways

• Website hosting and analytics providers

• Marketing and email service tools

All third parties must adhere to strict data protection standards. We do not sell or rent your personal information.

Cookies and Analytics

Our website may use cookies to improve functionality, personalise your experience, and gather insights. Cookies can be disabled in your browser settings, though some features may be affected.

We may also use tools like Google Analytics to understand website usage trends. All data collected is anonymised.

Accessing or Updating Your Information

You have the right to access and correct your personal information.
To make a request, contact us via the details below. We’ll respond within a reasonable timeframe.

Your Rights and Concerns

You may:

• Request access to your personal data

• Ask for corrections or updates

• Opt out of marketing communications

• Lodge a complaint if you believe your privacy has been breached

If you have concerns, contact us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be published on our website.

Contact Us

For questions, feedback, or privacy requests, please contact us:

Ramenova
Email: info@ramenova.com.au
Phone: 0431 570 117
Address: Shop 4/286 Toorak Road, South Yarra VIC 3141

Effective Date: October 2025